- Smart slot
- Day summary
- Booking in the grid
Scheduling & Front Desk
The Check-In, Waiting Room and In Room columns update on their own, with no page reload. The system ranks doctors by open slots. Call to booking — one minute.
One system instead of a dozen programs: routine work comes off the shoulders of doctors, reception, marketers and the call center. The patient app — part of MISSMedical Information System and Services — brings patients back to the clinic more often and raises the average bill.
- For doctors — less routine, more time with the patient.
- For reception and the call center — schedules and calls without the mix-ups.
- For marketers and directors — every patient's source is visible.
One record. One shared result.
AI agent
Proposes a treatment plan from the patient's chart.
Doctor
Confirms the treatment plan in the patient's chart.
Patient
Sees the treatment plan in the patient's chart — as a locked card on the phone, marked "verified by doctor".
Clinic
Gets a returning patient and a higher average bill.
A demo for every role
What each person in the clinic sees
The chart fills in while you talk to the patient — not after the visit.
- Voice input for the visit note during the exam itself.
- AI proposes an ICD-10 diagnosis, the doctor confirms with one click.
- A lab order or referral goes out paperless, from the same screen.
- Suggest treatment
- Paused visits
- Cortex commands
- Vitals
Why we exist
One system that sees the whole clinic
Healthcare in Central Asia runs on fragmented software. The lab uses one system, the front desk another, the register a third, and marketing spreadsheets. No one person sees the full picture. We exist to close that gap.
We are not building another module to plug into an existing medical information system. We are building a replacement — from the ground up, with AI at the core.
A Day with MISS
Morning at the clinic — from call to report
8:30
The operator finds the patient in five seconds and books the cardiologist.
Live call-centre board, search across the shared patient index, booking wizard: service, doctor, slot, payment.
11:55
The front desk marks the arrival in one click — the card moves to Waiting Room.
The wait timer starts. The doctor sees the patient in their list straight away.
12:05
The doctor opens the chart: complaints, allergies, medication, results on one screen.
The doctor speaks and the system turns it into structured fields. It suggests, the doctor confirms.
12:30
The doctor orders tests — Cortex suggests investigations with the reasoning.
The order lands in the lab worklist at once. No phone call, no paper referral.
13:00
The cashier takes cash and card on a single receipt.
The fiscal device confirms. A second click or a dropped line will not charge twice.
13:15
The doctor closes the visit — the document assembles itself.
Clinic letterhead, coded diagnosis, completeness check. The PDF goes to the patient on Telegram.
End of day
Managers review revenue, lead sources and call-centre load.
Receivables by age, bank reconciliation with automatic matching, lead attribution, call heatmap.
One system. All data connected. Not a single switch between programs.
Composite scenario based on working MISSMedical Information System and Services demo environments.
One source of data
One system for clinics and patients
A patient books through the site, a call or the front desk — scheduling sees the same slot and never lets it be booked twice.
Try it in the demoA patient books through the site, a call or the front desk — scheduling sees the same slot and never lets it be booked twice.
The doctor opens the patient's chart and sees the whole history: labs, orders, past visits — no call to the front desk, no paper folder.
The register prints a receipt the moment payment happens, and the director sees revenue by clinic and doctor without reconciling spreadsheets at month-end.
Every lead arrives with its source and acquisition cost, and a reminder for a repeat visit goes out to the patient on its own.
The same schedule, the same chart, the same receipt — only from the other side of the screen, in the patient app. Nothing gets entered twice.
Clinic ecosystem
Eight modules, one architecture
- Suggest treatment
- Paused visits
- Cortex commands
- Vitals
Electronic Medical Record
Structured visit notes: complaints, examination, diagnosis, plan. Three ways to enter them — voice, keyboard, template. AI suggests a diagnosis with its ICD-10 code, the doctor confirms. The same record is open to the patient in the app — there is nowhere to enter it a second time.
- AI suggestions
- Rationale
- Order total
Laboratory (LIS)
Worklist with urgent and routine priorities, barcode scanner, checks against reference ranges. Quality control with Levey-Jennings charts. A critical value stays open until the doctor acknowledges it.
The demo shows the ordering side: a doctor orders labs from the visit chart.
- Days until payment
- Denied claims
- Denial causes
Finance & Cashier
Revenue dashboard: days in receivables, denial rate, collection. Bank reconciliation finds the matches itself. Fiscalisation runs on the payment terminal: cash and card on one receipt. Refunds: one person raises it, another confirms.
- Average handle time
- Abandoned in queue
- Load by hour
- Call topics
Call Center
An incoming call reaches the supervisor's screen with no delay. Load heatmap. A missed call becomes a callback task. Telegram chats with response times tracked.
- Funnel stage
- Lead card
- New lead
Client Relations & Marketing
Every lead shows its source and its path to a booking: channel, conversion, acquisition cost. SMS and Telegram campaigns bring patients back on triggers. Operators write only from an approved template.
- Net collections
- Revenue by branch
- Attributed leads
- Conversion rate
Business Intelligence
Metric catalogue with formulas. Scheduled reports. Dashboards per role. Cortex builds a widget from one sentence — no developer, no database queries.
- Ready-made templates
- Document type
- QR (quick-response) code for verification
Formalizer
The clinic sets up the letterhead, the doctor writes the content. Coded diagnosis, completeness check, edit history. The PDF assembles on request and goes out by SMS or Telegram.
Artificial Intelligence
Cortex — an agent, not a chatbot
Nothing reaches the chart on its own. The system prepares the diagnosis, the treatment plan and the orders, then leaves them waiting. Until the doctor confirms, the action has not happened. The rule is the same in every module — clinical and financial alike.
A chatbot answers questions. Cortex sees the clinic's data and does the work: it computes a metric, builds a dashboard, picks the right investigations. It shows you every action before carrying it out.
On-demand analytics
The marketer types: “Show me this month's leads broken down by channel.” Cortex creates the metric, computes it on real data and puts a widget on the dashboard — no developer, no database queries.
Clinical support
The doctor orders tests — Cortex suggests investigations from the catalogue, with the reasoning and the price. Anything unnecessary comes off with one tap.
Operational analytics
Missed calls, overdue replies, lost leads — the answer takes seconds, not until the next morning.
90 clinical tools across 26 areas of medicine, 9 access roles.
Patient App
The patient app — same record, second screen
The patient app is one of MISS's modules: the patient is not looking at a copy — it is the same record: the doctor's plan, lab results, the reasoning behind every recommendation. Your staff do nothing extra for any of it.
13:15
On the doctor's screen
The doctor closes the visit and the document assembles from the chart.
On the patient's phone
The PDF arrives on Telegram — no call to reception, no trip back for paperwork.
Security
What we can honestly say about data protection
Clinic data never mixes
Isolation sits in the database itself, row by row, across every table — automated tests check it.
Each organisation has its own key
Medical data is stored encrypted, using AES-256-GCM.
The action log cannot be rewritten
A database trigger blocks both edits and deletions. Records are kept for six years.
Backups live with a second provider
They are encrypted, and the permissions allow creating copies only.
No one approves their own refund
One member of staff raises the request, another confirms it.
Access follows the role
A staff member sees only the data and actions their job requires.
Honest answers
Uncomfortable questions
Not yet. We are running demonstrations and discussing pilot deployments.
Russian, English and Uzbek. Kazakh localisation is in progress.
Because MISSMedical Information System and Services (Medical Information System and Services) adapts to how doctors work, not the other way round. Systems usually get abandoned when they ask more of the doctor than paper does: extra fields, extra clicks, switching between windows.
In MISSMedical Information System and Services the doctor can simply talk: the system records the visit, transcribes the speech and sorts it into the sections of the exam form, and the doctor reviews and signs. The keyboard is still there, but it is no longer the only way to keep the chart.
In MISSMedical Information System and Services the clinical decision always stays with the doctor. The AI does not diagnose or prescribe on its own: it highlights risks and suggests hypotheses, and next to each one shows the data it rests on — specific lab values, history, current medications.
The doctor accepts or rejects every suggestion, and the signature on the document is theirs. Actions in the system are recorded in a log that cannot be altered, so the clinic sees who did what and when. The doctor signs with the data in front of them, not from memory.
Prices, and the terms on which they may change, are set out in the contract. Besides the subscription there is a perpetual licence, for clinics that would rather not depend on monthly payments.
Data is stored encrypted and access-controlled. Your data is yours: export all of it at any time, free, in standard formats such as CSV (comma-separated values) and PDF, so you can move to another system. We delete it on request. We keep clients through product quality, not by making it hard to leave.
We don't need to push them — the system has to earn its place. What experienced doctors dislike most is documentation.
MISSMedical Information System and Services records the visit, transcribes what the doctor says, and fills in the exam form section by section; the doctor reviews and signs. Less time on the chart means more time with patients and a working day that ends on time. When documentation stops eating the evening, adoption stops being something imposed.
No. Replacing working equipment for the sake of new software is money wasted.
MISSMedical Information System and Services works on top of what you already have. Analyzer results come in over ASTM (the analyzer standard) and HL7 (Health Level Seven, the health-data standard), data is exchanged with 1C accounting, and everything comes together in a single dashboard. Your equipment stays where it is — its data just reaches the doctor faster.
No. AI suggests — diagnosis, orders, treatment plan. The doctor confirms or rejects each suggestion. No action that changes patient data is executed without the doctor's confirmation.
Protection is built in layers, including against leaks from the inside. Every clinic's data is isolated at the database level, and each staff member sees only what their role allows.
The action log cannot be modified or deleted — the clinic sees who opened every record and when. Sensitive operations, such as a patient refund or merging two patient records, require confirmation from a second staff member.
Data is stored encrypted and access-controlled. Deployment options and data placement are agreed with each clinic individually in the contract.
You do not need to shut anything down. MISSMedical Information System and Services is modular: you can start with scheduling and reception, then add the lab and finance later.
Each module is switched on in settings, with no rebuild. Integration with your current systems — 1C, lab analyzers, telephony — runs in parallel with everyday clinic work.
Get started
See MISS in your clinic's context
Open the demo tenant and walk the modules yourself. Implementation starts with one module, with no clinic shutdown; if you want to talk about a pilot, write to us.