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MISS: Medical Information System and Services

One system for clinics and patients

The clinic ecosystem: front desk, consulting room, lab, cashier and analytics in one system. Every module reads and writes to a shared database, and Cortex, the AI agent, sees that database whole. Implementation starts with one module — the rest are switched on in settings, with no clinic shutdown.

Try the working demo

Prices per doctor, a subscription or a perpetual licence, and AI priced separately at published rates. See pricing

Architecture

Why 'all-in-one' is not marketing

When a test result is in one system and the patient chart in another, the doctor doesn't see a critical value at the moment it matters. When marketing data lives in a spreadsheet, no one knows which channel brings patients. MISSMedical Information System and Services eliminates these gaps architecturally: every module reads and writes to one database.

The patient app is separate from the clinic modules and works from the same patient record: the patient's morning self-report is already in the chart when the doctor opens it — no call, no asking again. The architecture is built for how clinics work, down to receipts from the cash register (fiscal integration).

Scheduling

  1. Smart slot
  2. Day summary
  3. Booking in the grid

From call to confirmed booking in one minute

Search finds any patient in seconds. The booking wizard walks the operator through service, doctor and payment method. The queue board updates with no page reload. The system ranks doctors by open slots and marks the best option.

Medical records

  1. Suggest treatment
  2. Paused visits
  3. Cortex commands
  4. Vitals

Full patient chart — complaints, exam, diagnosis, plan

Structured visit documentation: complaints, examination, diagnosis, plan. Three ways to enter them — voice, keyboard, template. AI suggests a diagnosis (primary, competing, coexisting) with its ICD (International Classification of Diseases, 10th revision) code and a treatment plan. Nothing enters the chart until the doctor confirms it.

Laboratory

  1. AI suggestions
  2. Rationale
  3. Order total

Laboratory

Worklist with urgent and routine priorities. Barcode tracking. Checks against reference ranges. Quality-control dashboard with Levey-Jennings charts of control results. A critical value raises a notice that will not close until the doctor acknowledges it.

The demo shows the ordering side: a doctor orders labs from the visit chart.

Finance

  1. Days until payment
  2. Denied claims
  3. Denial causes

Single source of truth for the finance director

Revenue dashboard: days until payment, denied claims, amount collected. Bank reconciliation finds the matches itself — the accountant confirms. Fiscalisation runs on the payment terminal. Refunds: one person raises it, another confirms.

Call Center

  1. Average handle time
  2. Abandoned in queue
  3. Load by hour
  4. Call topics

Real-time visibility for the supervisor

An incoming call reaches the supervisor the moment it rings. Load heatmap. The numbers that matter: call length, time to answer, abandoned calls, patient rating. A missed call becomes a callback task. Telegram with response times tracked.

Client relations

  1. Funnel stage
  2. Lead card
  3. New lead

Every lead has a source

Leads by channel, conversion, acquisition cost. The funnel from first contact to visit. Text-message and Telegram campaigns with re-engagement triggers. Operators write only from an approved template.

Business intelligence

  1. Net collections
  2. Revenue by branch
  3. Attributed leads
  4. Conversion rate

Cortex builds analytics for you

Metric catalogue with formulas. Scheduled reports. Dashboards per role. Cortex creates a metric from a plain-language sentence, checks it on real data and adds the widget — no developer.

Formalizer

  1. Ready-made templates
  2. Document type
  3. QR (quick-response) code for verification

Branded documents on the fly

Formalizer builds the clinic's medical documents from templates. The doctor writes the content; the letterhead is part of the clinic's brand. Template library, builder with live preview. Coded diagnosis, completeness check, edit history. The PDF assembles on request and goes out by text message or Telegram.

In the demo, Formalizer is a panel in the doctor's visit chart.

AI at the core

Cortex — an agent, not a chatbot

Most 'AI assistants' in healthcare are chatbots. They answer questions. Cortex is fundamentally different — it sees clinic data across all modules and takes actions. The person using it confirms every action; clinical ones are confirmed by the doctor. 90 clinical tools across 26 domains, 9 access roles.

Cortex in the call center: ready commands for calls, leads, and patient win-back.
  1. Ready-made commands
  2. Win back patients
  3. Call statuses
Cortex at the doctor's workspace: order labs, dictate orders, suggest a diagnosis.
  1. Order labs
  2. Suggest a diagnosis
  3. Visit stages

Straight answers

Questions clinics ask

Because MISSMedical Information System and Services (Medical Information System and Services) adapts to how doctors work, not the other way round. Systems usually get abandoned when they ask more of the doctor than paper does: extra fields, extra clicks, switching between windows.

In MISSMedical Information System and Services the doctor can simply talk: the system records the visit, transcribes the speech and sorts it into the sections of the exam form, and the doctor reviews and signs. The keyboard is still there, but it is no longer the only way to keep the chart.

Prices, and the terms on which they may change, are set out in the contract. Besides the subscription there is a perpetual licence, for clinics that would rather not depend on monthly payments.

Data is stored encrypted and access-controlled. Your data is yours: export all of it at any time, free, in standard formats such as CSV (comma-separated values) and PDF, so you can move to another system. We delete it on request. We keep clients through product quality, not by making it hard to leave.

No. Replacing working equipment for the sake of new software is money wasted.

MISSMedical Information System and Services works on top of what you already have. Analyzer results come in over ASTM (the analyzer standard) and HL7 (Health Level Seven, the health-data standard), data is exchanged with 1C accounting, and everything comes together in a single dashboard. Your equipment stays where it is — its data just reaches the doctor faster.

No. AI suggests — diagnosis, orders, treatment plan. The doctor confirms or rejects each suggestion. No action that changes patient data is executed without the doctor's confirmation.

You do not need to shut anything down. MISSMedical Information System and Services is modular: you can start with scheduling and reception, then add the lab and finance later.

Each module is switched on in settings, with no rebuild. Integration with your current systems — 1C, lab analyzers, telephony — runs in parallel with everyday clinic work.

All questions →

See how all modules work together

Open the demo and walk through each module yourself.

Subscription: monthly, cancel anytime, no exit fee.

How we start

  • We set it up and train your staff.
  • The first module is live in about a week.
  • It runs in the cloud; there is nothing to install.